Job Title: Customer Service Advisor
Location: Liverpool (Office-based)
Hours: Full or Part time including Saturday’s.
About Us
We are a well-established estate agency in Liverpool, dedicated to providing exceptional service to our clients in sales, lettings, and property management. We pride ourselves on our professionalism, local expertise, and commitment to delivering a seamless experience for buyers, sellers, landlords, and tenants alike.
The Role
We are seeking a motivated and customer-focused Customer Service Advisor to join our team. This is a fantastic opportunity for someone with excellent people skills and a passion for property to play a key role in supporting clients and ensuring smooth day-to-day operations.

Key Responsibilities:

• Act as the first point of contact for clients, whether in person, by phone, or via email
• Handle enquiries regarding sales, lettings, and property management
• Provide outstanding customer care, ensuring every client receives a professional and friendly service
• Support the sales and lettings team with administrative tasks, appointment booking, and client updates
• Manage and resolve customer queries in a timely and efficient manner
• Keep records and client details up to date on our internal systems

About You:

• Previous customer service experience (estate agency or property background desirable, but not essential)
• Strong communication skills, both written and verbal
• Confident, friendly, and professional manner when dealing with clients
• Ability to work well under pressure in a busy office environment
• Good IT and organisational skills
• A proactive, can-do attitude with strong attention to detail

What We Offer:

• Opportunities for progression
• Ongoing training and development
• A supportive team environment
• The chance to build a career within a respected local estate agency

If you are passionate about delivering excellent customer service and are looking to develop your career in property, we’d love to hear from you.
Job Types: Full-time, Part-time, Permanent
Pay: £10,200.00-£25,500.00 per year
Expected hours: 16 – 40 per week

Benefits:

• Bereavement leave
• Company pension
• Health & wellbeing programme
• On-site parking
• Sick pay

Ability to commute/relocate:

• Liverpool L15 5AN: reliably commute or plan to relocate before starting work (preferred)

Work Location: In perso

• Act as the first point of contact for clients, whether in person, by phone, or via email
• Handle enquiries regarding sales, lettings, and property management
• Provide outstanding customer care, ensuring every client receives a professional and friendly service
• Support the sales and lettings team with administrative tasks, appointment booking, and client updates
• Manage and resolve customer queries in a timely and efficient manner
• Keep records and client details up to date on our internal system