WHAT SKILLS WILL YOU NEED?

• Excellent telephone manner and experience in a customer service role
• Strong verbal and written communication skills
• A real passion for providing an excellent customer experience
• Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
• Ability to develop great relationships with both external and internal customers
• Excellent workload management and prioritisation
• A real passion for providing an excellent customer experience

WHAT YOU’LL BE DOING:

• Building strong customer relationships and ensuring complete customer satisfaction
• Managing your customer caseload and working closely with our sales team to provide a seamless service
• Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time
• Proactively identifying solutions and anticipating customer needs
• Championing new ideas and driving continuous improvement in our service
  You’ll be a natural communicator with a talent for problem-solving. You’ll be organised, able to prioritise tasks effectively and thrive in a busy environment. Most importantly, you’ll be passionate about providing outstanding customer service.