Join the Customer Service Dream Team at Total Platform!

• Armthorpe, Doncaster (DN3 3FQ)
• £12.39 per hour (plus £1 per hour weekend premium)*
• Quarterly bonus and enhanced pay rates available and achievable
• Start date: 6th October (3 weeks paid training Monday-Friday)
• Shifts: 8 am - 6 pm , 4 days on 4 days off, 33.25 hours p/w (with flex up hours)**

Role Type: Fast-paced. People-focused. Zero sales.
Ever wanted to work for loads of your favourite brands - all at once? Welcome to Total Platform, NEXT’s fastest-growing department, where we’re reimagining what customer service looks like. Think: Victoria’s Secret sass, FatFace comfort, Reiss sophistication, and Gap classics—and you’re the friendly voice behind them all.
Launched in 2022, our growing team currently supports 6 brands, and we’re looking for friendly, quick-thinking team players to help us deliver WOW-worthy service.
The Role – More Than Just a Headset
You’ll be juggling calls, emails, Whatsapp and web chats like a customer service ninja - helping people across the UK and internationally with everything from order updates to gift advice. No pushy sales, no scripts - just real conversations with real people.
We handle around 11,500 customer queries a week, and you’ll be the hero making sure each one ends with a smile. The best part? Your performance is measured by how helpful you are - not how many products you sell.

Your daily mission (should you choose to accept it):

• Calmly conquer a high volume of calls like the multitasking legend you are
• Deliver customer service so good it could win awards (seriously, we aim high)
• Keep things clear, kind, and honest - customers trust you
• Navigate multiple systems like a tech-savvy Sherlock Holmes
• Work closely with NEXT teams to find the best solutions, fast.

Who We’re Looking For – AKA, You?
You’re chatty, switched-on, and get people. Whether you’ve worked in retail, hospitality, care - or have mastered the art of calm in a chaotic group chat - you’ve got the people skills we’re after.
You don’t need call centre experience, but if you’ve ever been told “you’re a great listener” or “you’d be perfect on the phone,” you’re already halfway there. Oh, and if the idea of working with familiar faces every shift in a team of 13-15 sounds nice? Even better.

You’ll need to be:

• A confident communicator (calls, emails, live chat – bring it on!)
• Calm under pressure and able to think on your feet
• A quick learner with basic computer skills
• Friendly, reliable, and ready to learn
• Obsessed with good service (the kind that makes someone’s day)

Please refer the Job description for details