Customer Service Advisor - Noarlunga Centre, SA at Westpac Group

Noarlunga Centre, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Experience, Customer-Facing, Phone-Based Role, Target Achievement, Resilience, Calmness, Numerical Capability, Cash Handling, Financial Transactions, Eagerness to Learn, Adaptability, Product Knowledge, Customer Engagement, Problem Solving, Communication

Industry

Financial Services

Description

* Permanent part-time opportunity available at BankSA’s Noarlunga Centre branch * Work as part of your local community * Bring your best-self to connect with customers from all walks of life * Hours: 12pm - 4pm Mon, Tue, Wed and Fri Create your best future and join BankSA as a Customer Service Advisor at our Noarlunga Centre branch! What’s the role? As a Customer Service Advisor, you’ll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day! This is a part-time, branch-based role 12pm - 4pm Monday, Tuesday, Wednesday and Friday. What do I need? * Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets * Resilience, with an ability to remain calm and composed whilst managing challenging situations * Comfortable in working towards sales / referral targets and calling customers over the phone * Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy * An energetic personality coupled with a genuine passion for helping people! * The will to learn and adapt to new banking procedures and technologies No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us! Why join us? BankSA is part of the Westpac Group, and we’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making BankSA the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * A variety of leave options including Culture, Lifestyle and Wellbeing leave * Tailored learning and development opportunities to help your grow your career within the bank * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/].

Responsibilities

The Customer Service Advisor will welcome customers, engage in meaningful conversations to uncover their needs, and provide tailored banking solutions using product knowledge both in-person and over the phone. This involves assisting customers with their financial goals and referring them to specialized Banking teams when necessary.