TK Elevator UK Ltd — Hucknall, England, United KingdomWho we areWe are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.What we expectWe are looking for a passionate Customer Service Advisor to join our National Service Team, who will report to our Customer Service Manager. This role will support the company’s service business by logging customer and emergency call outs and dispatching to our engineers in line with customer and company SLA’s.As a Customer Service Advisor, your day to day will include:Log and dispatch call outs raised by customersAnswer customer queries over the phone and emailEnsure the timely recording of any safety incidents and customer complaintsAnswer and dispatch emergency call outsProvide support to the Branches with any callout related queriesEngage in monthly completion of Net Promoter Score Customer surveysUpdating our systems with the relevant information provided by branchesAnswering incoming calls in professional manner, logging the callouts and allocating engineersAnswering autodialler calls and logging the callouts in Navision and allocating engineersProviding support to the Customers over the phoneGeneral Admin and KPI reportingWho we are looking forGCSE Maths and EnglishStrong Microsoft Office and database skills.Experience working in a similar roleExcellent Customer Service SkillsHighly motivated, reliable and hardworkingPositive attitude and effective communicatorExcellent time management skills, highly organised, approachable and flexibleAbility to manage many tasks and prioritise appropriatelyStrong organisational and people skillsConsistently works to deadlinesWhat we offerMonday to Friday (no weekends)Competitive salary paid on a monthly basis34 days holiday, inclusive of bank holidaysAttractive company pension schemeHealth cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.Life Assurance Scheme - 4x annual salaryFree access to premium health and wellbeing appsSubsidised gym membershipIndustry-leading enhanced maternity and paternity provisionMultiple salary sacrifice benefits including Electric Cars and Cycle2WorkLong Service award scheme, with holiday benefitsEmployee Assistance ProgrammeRefer a friend schemeAdditional informationAs an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.Job detailsPosting date: 2025/07/25Experience level: Career starters (0-2 years)Contract limitation: Permanent, Full TimeWork Modality: On SiteJob family: Customer ServicesIndustry: Engineering & urban mobilityJob number: UKIRLTKE00058Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
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