CUSTOMER SERVICE ADVISOR – CHELTENHAM

Location: Cheltenham
Salary: £14 per hour
Job Type: Part Time
Schedule: Friday, Saturday, Sunday, Monday
At Now Self Storage, our people are at the heart of what we do. We’re a growing, customer-focused business offering secure and flexible self-storage solutions across the UK.
We’re excited to be opening a brand-new facility in Cheltenham, and we’re looking for a confident, motivated, and self-sufficient Part Time Customer Service Advisor.
You’ll be the first point of contact for all customers, responsible for delivering exceptional service, driving sales, and keeping the store running smoothly day to day. You’ll also play a key role in supporting our central team with sales and enquiries across our wider network of 16 unmanned locations.

ABOUT US

Now Self Storage operates 16 locations across the UK and serves over 3,000 domestic and commercial customers. We provide secure, modern self-storage facilities with a focus on convenience and service. As a growing company, we’re looking for people who want to grow with us — starting with you, right here in Cheltenham.
Job Type: Full-time
Pay: £14.00 per hour

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Application question(s):

• How many years of relevant customer service experience do you have?

Work Location: In perso

• Acting as the welcoming face of the Cheltenham store, handling all customer enquiries in person, over the phone, and via email
• Guiding customers through the full sales process — from enquiry to reservation to move-in
• Converting leads into bookings, promoting storage units, contents protection, packaging, and other services
• Managing bookings, payments, customer records, and day-to-day admin using our CRM system (Hubspot)
• Maintaining a high standard across the site — ensuring it is always secure, clean, and well-presented
• Monitoring unit availability, reporting maintenance needs, and ensuring smooth operations
• Driving local awareness by engaging with the community and building relationships with local businesses
• Supporting Head Office with inbound sales and customer enquiries for our network of 16 unmanned sites
• Ensuring compliance with health & safety policies and site security procedures