SALARY: UP TO £28,000 DEPENDING ON EXPERIENCE

I am currently recruiting for a customer service associate to join a growing team in Bedford. The position involves serving as the first point of contact for customer inquiries, providing prompt and professional technical and functional support, diagnosing and resolving customer issues, and maintaining customer-facing help documentation to ensure accuracy and accessibility.

WHAT WILL YOU BE DOING IN THE CUSTOMER SERVICE ASSOCIATE ROLE?

• Maintain high customer satisfaction scores through exceptional support delivery, achieving target response times for inquiries and support tickets, and ensuring positive customer feedback
• Contribute to customer retention and revenue growth by supporting upselling initiatives and increasing product adoption rates
• Achieve operational excellence by meeting service level agreements, maintaining accurate documentation, demonstrating high first-time resolution rates, and continuously improving personal productivity metrics
• Ensure successful customer implementations and onboarding experiences with minimal delays and reducing time-to-value for new customers
• Contribute to knowledge management by maintaining accurate customer-facing documentation, participating in training and development activities, and sharing insights to improve processes and customer experience