Start Date
Immediate
Expiry Date
16 Aug, 25
Salary
26243.0
Posted On
16 May, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Outsourcing/Offshoring
What is a Customer Service Advisor at SNG?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 140,000 customers. They rely on us to be there when they need support, and you will be owning and resolving their queries.
We have an opportunity to join our team on a Fixed Term basis until April 2026, working Friday, Saturday and Sunday.
WHAT WE LOOK FOR
ABOUT US
We are now the 6th largest housing association by size - with almost 3000 colleagues, over 84,000 homes and over 210,000 customers across London and the South. Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community
THE ROLE
This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you’ll answer all inbound customer queries, and where required make outbound contacts with customers.
You’ll offer support to queries in Housing, Repairs, Complaints, and all other business service areas as required, adhering to Call Quality guidelines and resolution. Due to the shift times and transport links to Greenham a full UK driver’s license and your own transport is essential.
After training, there may be times when a lone night shift is required, and this could be to cover annual leave or staff absence; escalation support is available 24/7.