ABOUT US

Customer Service Advisers are the first point of contact with members of the public, partners, agencies and other teams and services, handling enquiries via a variety of channels and signposting to information and services appropriately.
The Customer Experience Function supports the empowerment, independence and self-serving ability of our customers.
Our vision is ‘to provide excellence in Customer Service to the residents and visitors to Oxfordshire’.
We provide Customer Service support Monday-Friday 8:30-17:00 and offer hybrid working arrangements.

We are looking for new colleagues to work for the Customer Service Centre in Oxford. The Customer Service Centre is the gateway to many services Oxfordshire County Council offer and you will be joining us at an exciting time as we support Oxfordshire County Council’s move to deliver services digitally and ensure the right levels of assistance are in place to support our customers. We are always learning and daring to do things differently by continuously improving our services and support for our residents and visitors.
The job holder will be first point of contact across Oxfordshire and will be expected to deliver an efficient and effective service to customers whilst maintaining high standards of customer service.
This post holder is responsible for ensuring that all relevant County policies and procedures are adhered to and concerns are raised in accordance with these policies.
Duties include answering customers enquiries by phone, using a headset and laptop, email, and social media. Processing customer applications for our services and assessing their eligibility for them against a range of statutory duties, guidelines and Council policies. Looking up information for customers on computers and either resolving their enquiries or providing them with other sources of information as necessary. Searching, reading and entering customer details and enquiries into a range of database systems. Other duties will include answering queries from Webchat and Social Media and providing face to face support to visitors and residents of Oxfordshire from our reception area at County Hall.