Customer Service Advisor at Parkdean Resorts
Gosforth, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

25545.0

Posted On

04 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

Are you passionate about delivering exceptional customer service, with a solution focussed mind? Our customer experience team are excited to announce we are expanding our team. We offer support to both internal and external customers, with one clear vision – our customer’s experience is everything.

SOME OF THE SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

  • Passionate and caring about improving holiday experiences.
  • Fantastic service skills across multiple communication channels – both verbal and written.
  • Enjoy problem solving with a solution focussed view.
  • Resourceful and forward thinking; always looking for suitable outcomes to meet the needs of our customers.
  • Adhere to company policies and procedures with great attention to detail.

How To Apply:

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Responsibilities
  • Provide exceptional customer service in responding to day-to-day communications from holiday makers, central office or park teams.
  • Work in conjunction with other departments across the business to ensure service standards are met whilst driving best practise across the business to deliver a one team approach.
  • Responsible for accurate data collection and input to ensure that we have insightful management information which will allow us to identify trends and opportunities.
  • Work efficiently across a range of communication channels and subject topics to prioritise key tasks that improve customer experience and add value.
  • To display a proactive and flexible attitude towards achieving business targets and be able to work under pressure within a dynamic and changing environment.
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