Do you love to collaborate and help businesses thrive? At Qualis as a Customer Service Advisor you will be supporting the operational delivery within Qualis Property Solutions and provide high quality customer service support within our Customer Service Centre.
This exciting opportunity will be based in Loughton with the opportunity of hybrid working. You will join us on a part-time basis, 20 hours per week, in return for a salary of £12,750 per annum. Salary will reflect your skills and knowledge.

You will also receive other benefits including:

• Opportunity to earn a performance related cash bonus of up 15% of salary
• Pension scheme contributions set at 7% of salary
• Life Insurance cover at 4 x your annual salary
• Private healthcare
• 25 days a year holiday, plus bank holidays

• Dealing with queries via phone and email, communicating primarily with tenants of Council accommodation but also other residents, suppliers, contractors and other stakeholders including Councillors and MPs
• Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available
• Follow up works instructions as necessary
• Deal with any routine queries and any associated telephone calls and correspondence
• Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across the Qualis Group and Epping Forest District Council
• Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
• Deal with all initial matters relating to rechargeable work including letters, invoices and records
• Assist as required with documentation and administration within the Repairs Service
• Logging and authorising decorating vouchers for void properties
• Carry out any data entry as required
• Maintaining other records and statistics as required
• Any other duties that may be considered appropriate and necessary to the post
• Ensure confidentiality and adhere to GDPR regulations at all times