JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key in ensuring customer satisfaction and loyalty.

SKILLS

• Proficient in data entry with a keen eye for detail.
• Excellent phone etiquette and strong communication skills.
• PC literate
• Passionate about customer service
  Join us in delivering outstanding service that makes a difference!
  Job Types: Part-time, Permanent
  Pay: From £12.21 per hour
  Expected hours: 18 per week

Benefits:

• Bereavement leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Work Location: In person
Reference ID: CSACR0

• Respond to customer inquiries via phone, email, in a timely and professional manner.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Analyse customer feedback to identify areas for improvement in service delivery.
• Collaborate with team members to ensure a seamless customer experience.
• Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements
• To arrange deliveries and collections of vehicle with the relevant paperwork
• To ensure all the offices and customer facing areas are clean and tidy