At Bluecrest, we’re more than a health assessment provider - we’re the health intelligence company. Since our founding in 2012, we’ve been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland.
Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.
Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK’s leading health intelligence company, delivering vital health insights to over a million people every single day.
We’re proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.

WHAT WE NEED YOU TO HAVE

• Previous experience in a contact centre service-focused role, either Inbound or Outbound.
• The capacity to listen attentively to the customer and identify any positive customer experience opportunities that meet the customer’s needs.
• Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
• Ability to handle challenging situations with patience and empathy.
• Dynamic and performance/results-orientated individual.
• Excellent verbal and written communication skills.
• Dedicated to resolving customer enquiries with a focus on achieving first-call resolution.
• Proficient use of Microsoft Office and customer service software.
• Strong organisational skills
• Positive and proactive attitude.
• A team player mindset.
• Professional telephone manner.
• Personal integrity and pride in work.
• Excellent planning and organisation.
• Ability to work well under pressure.
• Interest in health care is desirable.

READY TO TAKE THE NEXT STEP?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you’re looking for a place where you can truly belong, we’d be thrilled to hear from you.
Once we’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.
We’re excited to learn more about you!

Responsibilities

• Managing inbound service enquiries from customers, across B2B, B2C and Strategic Partners, across multiple channels and identify opportunity to provide a positive experience
• Making outbound service-related calls to existing customers, including but not limited to; re-assessment callbacks, payment chasing, customer enquiries
• Assisting with and manage incoming sales enquiries, acting as overflow support to ensure a seamless customer experience.
• Providing effective support for customer complaints at Stage 1 and Stage 2, conducting thorough investigations and delivering positive outcomes
• Taking accountability and achieve all required customer interaction SLAs.
• Taking accountability and achieve all current service KPIs
• Being open and proactive to coaching, feedback and service skills training
• Achieving an industry standard of Quality Assurance score of 95%
• Adhering to ISO 9001 and internal service policies
• Engaging with customers via multiple communication channels, addressing inquiries, resolving issues, and assisting with product or service-related questions
• Working closely with other departments to ensure that customer feedback is communicated and that customer needs are met in a timely and efficient manne