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Customer Service Advisor - Part Time at Hireonline
London EC1A, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

03 Sep, 25

Salary

30000.0

Posted On

04 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Customer Support: Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude.
  • Order Management: Process orders, returns, refunds, and exchanges in line with their company guidelines.
  • Product Knowledge: Provide accurate information about their products and promotions to enhance customer experiences.
  • Complaint Resolution: Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image.
  • Performance Targets: Work towards meeting customer service performance targets, including response times and resolution rates.
  • Follow-Up: Ensure all customer issues are fully resolved by following up as needed.
  • Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide the best service possible.