JOB SUMMARY

• Job Title: Customer Service Advisor
• Contract: Permanent
• Hours: 20 hours/ week, Monday-Friday with occasional weekends during peak periods.
• Location: Student Castle Bath
• Direct Report: City Manager

QUALIFICATIONS

• Proficient in English with excellent communication and phone etiquette skills
• Strong data entry capabilities
• Demonstrated analysis skills and experience in upselling techniques
• Previous customer service experience is preferred
  Job Types: Part-time, Permanent
  Pay: £25,400.00 per year
  Expected hours: 20 per week

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Work Location: In person
Application deadline: 31/05/2025
Reference ID: Student Castle Bath - Part Time - Customer Service Adviso

Main duties will include:

• Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team.
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
• Distributing post and managing student parcel pick-up system
• Front-of-house and reception duties
• Preparing written correspondence as requested by other members of the management team.
• Receiving student payments.
• Assisting City Manager in administrative actions required for all aspects of financial control including. - Credit control - Reconciling staff expenses - Daily cash and card banking reconciliation - Petty cash reconciliation - Updating booking system with payments received or further charges - Invoice reconciliation and payment request.
• Ordering new office, cleaning and maintenance supplies.
• Preparing arrival packs for new residents.
• Publishing and distributing signage for notice boards around scheme.
• Checking returned licence acceptances ensuring all relevant documents have been received.
• Perform room viewings for potential new residents.
• Assisting the Assistant Property Manager with administrative tasks as required
• Work with the marketing team to actively promote and explore new marketing avenues.
• Organising social events on site, monitoring social media and updating our social media streams.

Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of resident’s flats
• Monitoring social media and updating our social media streams
• Receiving student payments
• Preparing written correspondence as requested by other members of management team
• Publishing and distributing signage for notice boards around the scheme
• Work with the marketing team to actively promote and explore new marketing avenues