CUSTOMER SERVICE ADVISOR

• Salisbury (Hybrid working available)
• 12-month fixed term contract
• £25,500 - £29,000
  Are you looking for a new opportunity to develop your customer service skills?
  Our client is a trusted provider in the financial services sector, and they’re recruiting for a new Customer Services Executive to join their team.
  Previous customer service experience is essential, and the successful candidate must be comfortable on the telephone. Experience in a finance or contact centre environment is advantageous but not essential.

Daily duties will include:

• Handling a range of client enquiries and providing solutions
• Managing and processing requests from Financial Advisers in a timely manner
• Handling confidential and sensitive information relating to personal finance
• Updating a range of internal systems with comprehensive notes
• Working with internal teams to manage queries through to resolution
• Ensuring compliance with FCA regulations

Training will be provided but the experience and skills required are:

• Previous customer service experience
• Ability to resolve complaints and find solutions
• Strong written and verbal communication skills
• Knowledge of Microsoft Office applications including Excel

The client offers a competitive starting salary and benefits package, as well as numerous opportunities to develop a career within the financial service sector.
Our client is interviewing soon for this role – don’t miss out and apply today!
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £25,500.00-£29,000.00 per year

Benefits:

• Company pension
• Employee discount
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Salisbury: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Location:

• Salisbury (preferred)

Work Location: In perso

• Handling a range of client enquiries and providing solutions
• Managing and processing requests from Financial Advisers in a timely manner
• Handling confidential and sensitive information relating to personal finance
• Updating a range of internal systems with comprehensive notes
• Working with internal teams to manage queries through to resolution
• Ensuring compliance with FCA regulation