Overview

We are expanding and seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the financial services sector. The ideal candidate will have excellent communication skills and the ability to analyse customer needs effectively.

Responsibilities

• Communicate with customers via phone, email, and chat to provide information and assistance
• Analyse customer inquiries and provide appropriate solutions
• Utilise a CRM system to manage customer interactions and data

• Collaborate with internal teams to resolve customer issues promptly and efficiently

  Requirements

• Strong communication skills with a friendly and professional manner

• Ability to analyse customer needs and tailor solutions accordingly
• Familiarity with Applied EPIC or similar CRM software is advantageous
• Previous experience in financial services customer support is a plus
  Job Types: Full-time, Permanent
  Pay: From £25,100.00 per year

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Have any of your previous roles involved you working in an office?

Experience:

• Customer service: 2 years (required)

Work Location: In person
Application deadline: 20/06/2025
Reference ID: Customer Servic

Please refer the Job description for details