About the job

Patient Services Advisor / Customer Service AdvisorOxted | Full-time | 40 hours per week | Office-based

Have you just graduated?

Are you great with people and confident delivering excellent customer service?

We are looking for a warm, organised and proactive Customer Service Advisor – Private Healthcare to join the Patient Services team of a fast-growing private healthcare business in Oxted.

You do not need previous healthcare experience. You could currently be working in customer service, hospitality, reception, administration, professional services or another people-focused role.

What matters most is that you communicate well, enjoy helping people and can remain calm and reassuring when someone needs support.

What You’ll Be Doing

You will be one of the first points of contact for patients, supporting them from their initial enquiry through to appointments and follow-up care.

Your responsibilities will include:

• Answering patient enquiries by telephone and email
• Booking and coordinating appointments
• Providing patients with clear information and updates
• Supporting patients throughout their care journey
• Maintaining accurate and confidential patient records
• Liaising with clinicians and other members of the clinic team
• Taking ownership of enquiries and resolving problems
• Escalating sensitive or complex matters when required
• Using booking, CRM and digital systems
• Helping the team continually improve the patient experience

You will receive support and training to help you understand the organisation’s services and systems.

What We’re Looking For

You may already work as a Customer Service Advisor, Patient Services Advisor, Receptionist, Administrator, Care Coordinator, Client Services Executive or in a similar customer-facing position.

You will ideally be:

• Warm, friendly and naturally engaging
• Confident speaking with people over the telephone
• Empathetic and able to put people at ease
• Organised with strong attention to detail
• Comfortable managing several priorities
• Proactive and willing to take ownership
• Confident using technology and learning new systems
• Calm and professional in sensitive situations
• A supportive and reliable team member