Customer Service Advisor at RADIUS FLEET SERVICES PTY LTD

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Telephone manner, Email communication, Problem resolution, Relationship management, Microsoft office, Excel, Flexibility, Initiative

Industry

Business Consulting and Services

Description

Company Description We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses. Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester. Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees! Job Description The role of Customer Service Advisor is really important to us. You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers. This position will also involve promoting self-service and other value-added products to our existing customer base. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm Your responsibilities day to day will be… • Responding and resolving customer queries over the phone and through email • Answer questions about products or Radius as business • Drive conversation to understand customer requirements, potential issues, wants and needs • Keep internal communications up to date and well informed • Use your initiative to maintain your relationships and put feedback into practice Qualifications What do we expect of you? • Good communication skills and telephone manner • Driven approach to meet and exceed expectations of customers • Display agility to be flexible and open to customer feedback and new ways of working • Basic understanding of Microsoft office programmes e.g. Excel What can you expect of us? • A friendly culture that mirrors our proposition to our customers. • A fast-growing organisation that defines itself as being agile and innovative • A drive for continuous improvement, which you will be empowered to get behind from day one. • A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. Benefits include…. • 25 days holiday plus bank holidays • 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave • Company sick pay, life assurance and pension • Excellent training and coaching as well as fantastic opportunities for ongoing development and progression • Friendly and supportive team working environment that encourages opportunities for self-development • Employee Fuel Card (after 6 months) • Monthly dress down days for charities chosen by our employees • Monthly solo and team incentives and rewards such as vouchers and trips abroad for top performer Additional Information Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected] Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Department: Customer Service & Operations Work Pattern: Office Based (5 days onsite)

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Responsibilities

You will be responsible for resolving inbound and outbound customer queries via phone and email while promoting value-added products. Additionally, you will maintain internal communications and build strong relationships with existing fuel card customers.