Job Description

The role of Part Time Customer Service Advisor is really important to us.

You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers.

This position will also involve promoting self-service and other value-added products to our existing customer base.

We would love to welcome you to our Galway office, working hours of Monday-Friday 9am-1pm - 20 hours per week. 

• Responding and resolving customer queries over the phone and through email

• Answer questions about products or Radius as business

• Drive conversation to understand customer requirements, potential issues, wants and needs

• Keep internal communications up to date and well informed • Use your initiative to maintain your relationships and put feedback into practice

Qualifications

What do we expect of you?

• Good communication skills and telephone manner

• Driven approach to meet and exceed expectations of customers

• Display agility to be flexible and open to customer feedback and new ways of working

• Basic understanding of Microsoft office programmes e.g. Excel What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.

• A fast-growing organisation that defines itself as being agile and innovative

• A drive for continuous improvement, which you will be empowered to get behind from day one.

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Benefits include….

• 25 days holiday plus bank holidays

• Excellent training and coaching as well as fantastic opportunities for ongoing development and progression

• Friendly and supportive team working environment that encourages opportunities for self-development

• Employee Fuel Card (after 6 months) • Monthly dress down days for charities chosen by our employees

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer
• Mental Health First Aiders
• Give as you earn scheme (payroll giving) and match funding