Customer Service Advisor at Radius Limited

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Fuel Types, Charging Systems, Energy Efficiency, Communication Skills, Problem-Solving, Automotive Technology, Electric Vehicle Charging, Data Analysis, Analytical Skills, Research, Customer Education, Attention to Detail, Personalized Recommendations

Industry

Business Consulting and Services

Description

Company Description We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses. Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester. Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees! Job Description We are seeking a dedicated Fuel and Charge Adviser to join our team in Crewe, United Kingdom. In this role, you will be the go-to expert for customers seeking guidance on fuel options and charging solutions for their vehicles. Your expertise will help drivers make informed decisions about their energy choices and optimize their vehicle performance. Provide expert advice to customers on fuel types, charging options, and energy efficiency for various vehicle models Assist customers in troubleshooting issues related to fuel consumption and charging systems Analyze customer data to recommend personalized fuel and charging strategies Stay up-to-date with the latest developments in automotive fuel technology and electric vehicle charging infrastructure Collaborate with the technical team to develop and improve fuel and charging advisory services Maintain accurate records of customer interactions and solutions provided Conduct research on emerging trends in the automotive energy sector to enhance service offerings Participate in customer education initiatives to promote understanding of fuel and charging options Qualifications High school diploma required; Bachelor's degree in a related field preferred Minimum of 2 years' experience in customer service or technical support, preferably in the automotive or energy sector Strong knowledge of fuel types, charging systems, and their applications in various vehicles Excellent communication skills with the ability to explain technical concepts to non-technical audiences Proficiency in customer service software and data analysis tools Demonstrated problem-solving abilities and attention to detail Basic understanding of automotive technology and electric vehicle charging infrastructure Familiarity with energy efficiency concepts and their application to vehicle performance Relevant certifications in automotive or energy systems are a plus Ability to work effectively in a fast-paced, customer-focused environment Strong analytical skills to interpret data and provide personalized recommendations Additional Information Still Curious? If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Responsibilities

The Customer Service Advisor will provide expert advice to customers on fuel types and charging options, assisting them in troubleshooting issues related to fuel consumption and charging systems. They will analyze customer data to recommend personalized fuel and charging strategies while collaborating with the technical team to enhance advisory services.