Position – Customer Service Advisor
Salary - €28,800
Location – Galway Financial Services Centre, Moneenageisha Road
Working Hours - Monday - Friday, 08:30-17:00

WHAT EXPERIENCE DO YOU NEED?

• Excellent communications skills; demonstrating confidence and attention to detail.
• Motivated and ambitious to hit and exceed targets.
• Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook).
• An ideal candidate will have at least 3 years experience in Customer facing customer service role or call centre environment

THE ROLE …

The role requires someone who can deal with a wide range of DCI fuel card customer queries received by telephone and email in a constantly busy office environment. It also involves providing sales support to DCI Account Managers.
If you are coming from a Customer Service background looking to join a successful company which offers progression and opportunity, look no further!

WHAT WILL YOU BE DOING AS CUSTOMER SERVICE ADVISOR?

• Resolve customer queries via email and inbound & outbound calls.
• Develop excellent relationships with existing clients and establish their requirements.
• Identify and assess customer needs to achieve satisfaction by problem solving.
• Influence and encourage inactive customers to become active.
• Promote self-service and other value-added service products working to set targets (no cold calling).
• Ensure all information is up to date and accurate.