Manufacturers of specialist anchors and fixings for construction, industrial and retail markets. In 1919 Rawlplug Ltd was founded, after John J. Rawlings, a London builder, developed and patented the first ever specialist wall fixing. His revolutionary fibre plug was the product from which the modern range of Rawlplug fixings was to develop.
The company expanded dramatically and today is one of the world’s leading manufacturers of specialist anchoring and fixing systems, used in construction, industrial and retail markets. Distribution on every continent and 100 years of industry experience.
www.rawlplug.co.uk

REQUIREMENTS

• Good IT skills and a general idea of Microsoft Word, Excel and Outlook.
• Good written and oral communication skills
• Comfortable with working with data
• Resilience under pressure.
• Passionate about delivering a good customer experience
• Patient and friendly personality/team player.
• Good time management

RESPONSIBILITIES

• Take full ownership of the customers experience
• Provide a high standard of customer service to all customers
• Handle all incoming calls and emails
• Deal with customer queries and refer them to other departments if required
• Ensure orders are processed correctly and in a timely manner
• Update customers on delivery and availability of stock
• Processing uplift, shortages, POD’s, and any other queries
• Crediting and re-invoicing.
• Work with other departments i.e. supply chain, warehouse, external sales and technical to enhance the customer experience
• Providing quotations
• Processing orders and quotes on SAP
• Working with external carriers
• Offer alternatives and product knowledge
• Direct customers to distributors

JOB ROLE

Reporting to: Customer Service & QMS Manager

• This position would suit someone with an interest in customer service, adequate IT skills and good telephone manner
• Full training will be provided