Reconomy Connect brings together several of Reconomy’s market-leading brands and specialist services in the UK waste and resource management space. It brings together over 700 colleagues and serves more than 13,000 customers, creating a powerful proposition that leverages our scale, cutting-edge technology, data-driven insights and expertise to help customers make the best possible use of their materials and drive toward zero waste.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we’d love to have you on our team.
As Sales and Service Coordinator (Customer Service Advisor is used for advertising purposes only) within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders.
Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future.
As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers, willing to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly.
It’s important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer’s Service Level Agreements.

Benefits of working for Reconomy Connect:

• Holidays - 23 days of annual leave, increasing to 25 days after two years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility.
• Birthday Leave - Enjoy your special day off once you reach one year of service.
• Volunteering Day - One paid day per year to support a local community project.
• MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!
• Gym Discounts - Corporate discounts at selected local gyms.
• Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
• Employee Referral Programme - Recommend great talent and earn a reward.
• Long Service Awards - Celebrating your milestones with us.
• Reward & Recognition Schemes - Recognising and celebrating achievements across the business.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme
• Store discount

Work Location: In perso

Please refer the Job description for details