CUSTOMER SERVICE ADVISOR

Red Recruitment is recruiting a Customer Service Advisor in Banbury for our client who are a family-owned vehicle finance company.
The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.
The hourly rate for this role is £12.21 and is a temporary position.

KEY SKILLS AND EXPERIENCE OF A CUSTOMER SERVICE ADVISOR:

• You should have a positive “can do” attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customer’s expectations
• Excellent communication skills, both written and verbal is required with a good telephone manner
• Experience in FCA Regulated Background
  If you are interested in this position and have the relevant skills and experience required, please apply now!
  Red Recruitment (Business

• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
• Review results of investigations and put together a final response to be signed off by the legal department.
• Inputting data onto in house system and recording status, level and outcome of all complaints for reporting purposes.
• Implement and monitor the full complaint life cycle whilst keeping to strict deadlines in keeping with complaint guidelines.
• Maintain active communications with all stakeholders, seeking to always manage expectations.