YOUR PROFILE

• You will have a minimum of 1/2 year’s customer service experience, within the Insurance industry an advantage
• You can take on board new processes and embed a culture of continuous improvement.
• You are competent providing high-level support.
• You can provide clear and concise notes on members files within the booking system.
• You are a quick learner with the ability to absorb extensive information on the brand’s history, and product offering.
• You have a proactive personality and are self-motivated.
• You can demonstrate high levels of initiative with the ability to multi-task and be detail oriented in a fast-paced environment.
• You are proven to be organised, methodical and rigorous.
• You have remote working experience and capabilities.
• Due to this being a remote role, it is essential that you have strong Wi-Fi capabilities. It is a requirement that candidates will be hard cabled into their broadband network.

ABOUT US

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.
Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.
Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.
Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

ABOUT THE ROLE

Our partner is looking for a Full-Time (40 hours) Customer Service Advisor to join the team. This is an exciting opportunity for a self-motivated, empathetic and proactive individual who prides themselves in offering an exceptional experience to customers. It is a busy environment and will suit candidates who have experience working in a fast-paced environment.
The aim of the Customer Service Team is the provision of an accurate, efficient service, which ensures exceptional customer service in the areas of membership enrolment, new business sales, membership maintenance, customer accounts and claims.
This is a full time 12-month fixed term contract and is a fully remote position
Daytime hours, occasional Saturday and no Sundays

WHAT YOU’LL BE DOING

• Taking inbound calls from our members and prospective members on their insurance needs.
• To sell our HealthCare products to individuals and groups and to ensure the follow up action to each sale in accordance with sales procedures .
• Deal with members telephone enquiries, evaluate situations and respond appropriately.
• Keeping up to date on all products and policies.
• Developing collaborative, positive working relationships with members and internal teams.
• Ability to communicate professionally, empathically, and concisely to members.
• Enrol members on internal database and ensure members details are entered correctly.
• Ensure computer records reflect up to date communications with the member.
• Ensure that members payment methods are accurate, and all transactions are recorded accurately.
• Participate in quality programmes to ensure maintenance of the quality standards.
• Identify and to contribute to continuous improvements in working practices and customer care.