Customer Service Advisor

at  Robert Walters Outsourcing

JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and the ability to analyse customer needs effectively. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships within the financial services sector.

SKILLS

• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong analytical skills to assess customer needs and develop appropriate solutions.
• Proficiency in using Salesforce or similar CRM systems for tracking customer interactions.
• Previous experience in the financial services industry is advantageous but not essential.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong organisational skills with attention to detail, ensuring accuracy in all tasks.
  Join us in delivering exceptional service and making a difference in our customers’ experiences!
  Job Types: Full-time, Permanent, Temp to perm
  Contract length: 12 months
  Pay: £23,000.00-£24,000.00 per year
  Job Types: Full-time, Temp to perm
  Contract length: 12 months
  Pay: £23,000.00-£24,000.00 per year

Benefits:

• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 2 years (required)

Work Location: Hybrid remote in Hov

• Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and assistance.
• Analyse customer issues and provide effective solutions in a timely manner.
• Maintain detailed records of customer interactions using various systems, ensuring all data is accurate and up-to-date.
• Collaborate with team members to enhance service delivery and improve processes.
• Identify opportunities for upselling or cross-selling financial products based on customer needs.
• Stay informed about company products, services, and policies to provide knowledgeable support.
• Handle complaints professionally, striving for resolution that satisfies the customer while adhering to company policies.