Customer Service Advisor

at  Sage Homes

ABOUT SAGE HOMES

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

ABOUT YOU

• Experience within a customer service role in a call centre environment
• Experience in a similar role for a Registered Provider, Housing Association or in the property sector is useful but not essential, as we are looking for people who are passionate about customer service
• Great communication skills both verbal and written, demonstrating a natural desire to find solutions, professionalism and empathy to ensure customers feel valued
• Proven ability to use Microsoft Office, Teams and CRM systems (Microsoft Dynamics)
• Ability to act efficiently and proactively within defined decision-making processes
  We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

ABOUT THE ROLE:

As a Customer Service Advisor at Sage Homes, you will be delivering a 5-star, customer-focused service to customers by working collaboratively with colleagues across a number of business areas to ensure customer issues are dealt with. Working as part of a team, you will be the first point of contact for Sage Homes’ customers through various communication channels including phone, email and other digital formats.

DUTIES INCLUDE:

• Offering helpful, accurate and professional advice to customers and taking ownership of queries to prevent escalation
• Welcoming new customers to their homes and ensuring any reasonable issues are resolved so that the level of customer satisfaction is maintained and improved
• Where specialist assistance is required, fielding the query to the correct team member or department, offering comprehensive information before handing over
• Making a valuable contribution to the team by reviewing and continuously improving Sage’s customer service approach and processes, to ensure that issues are being identified and resolved effectively