Customer Service Advisor-Shaver at Laundry-4U LLC

Pasadena, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

10.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Active listening, Communication, Time management, Multi-tasking, Technology skills, POS systems, Cleaning, Problem solving, Interpersonal skills

Industry

Description

Description Laundry-4U is looking for an energetic person to ensure that every customer that comes to our store has a wonderful experience. We are a family-owned business that is aiming to improve the experience of doing laundry for all of our customers.Our Advisor will be responsible for greeting customers, assisting customers when issues arise, performing wash and fold service for customers, and performing cleaning duties throughout the day. Laundry-4U is open 24 hours and ready to serve customers! Responsibilities: Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Proven customer service experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of character Excellent communication and presentation skills Strong proven technology skills Ability to multi-task, prioritize, and manage time effectively, bilingual is a plus Maintain store clean by following appropriate cleaning procedures Perform wash,dry,fold services Other duties as assigned Language: English Spanish- plus Education: High school diploma or equivalent Shift times: 8-hour shift 7:00am-3:00pm 3:00pm-11:00pm Requirements Retail/Customer Service: 8 months Strong or proficient technology skills (tablets, mobile apps, POS systems) Long periods of standing, kneeling, bending, pulling, or frequently carrying objects up to 50lbs throughout an 8-hour shift Communication skills Weekend availability (Saturday and Sunday) Must be 18 or older Must have reliable transportation Must be able to work independently. Other Commission Available Performance review after introduction period is met (90 days) Annual performance review Benefits Paid time off for part-time and full-time employees $20 weekly stipend to wash in store Location: 1240 Shaver St, Pasadena, TX 77506

Responsibilities

The advisor is responsible for greeting customers, managing their needs, and resolving complaints to ensure satisfaction. They must also perform laundry services and maintain the cleanliness of the store throughout their shift.