Customer Service Advisor-Shaver Part-Time Position at Laundry-4U LLC

Pasadena, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

10.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Conflict Resolution, POS Systems, Computer Skills, Time Management, Cleaning, Laundry Services

Industry

Description

Description Laundry-4U is looking for an energetic person to ensure that every customer that comes to our store has a wonderful experience. We are a family-owned business that is aiming to improve the experience of doing laundry for all our customers. Our Advisor will be responsible for greeting customers, assisting customers when issues arise, performing wash and fold service for customers, and performing cleaning duties throughout the day. Laundry-4U is open 24 hours and ready to serve customers! Responsibilities: Customer Service & Communication Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Assist customers with questions, concerns, and machine issues as they arise. Interact professionally with all customers. Take the extra mile to engage customers. Follow communication procedures, guidelines, and policies. Customer Support Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Operational Duties Perform wash, dry, fold services for customers. Use workplace technology such as tablets, mobile apps, and POS systems. Monitor machines throughout the shift, respond when issues come up, and take the proper steps to keep everything running smoothly. Follow operational procedures and safety guidelines to ensure a safe and efficient work environment. Work Expectations Work independently while being dependable and maintaining strong communication with customers and management. Maintain store clean by following appropriate cleaning procedures. Other duties as assigned. Requirements Minimum 8 months of proven retail or customer service experience Strong or proficient computer skills Strong verbal and written communication skills to assist customers, answer questions, and maintain a friendly, positive environment This position requires long periods of standing, walking, bending, kneeling, pulling, and frequent lifting and carrying of laundry, supplies, and other items weighing up to 50 lbs. throughout the shift. Must be able to stand and walk for the duration of an 8-hour shift. Weekend availability is required (must be able to work both Saturday and Sunday) Must be 18 or older. Must have reliable transportation. Must be dependable and able to work independently Comfortable interacting with customers of all personalities Language English Bilingual abilities are a plus Education High school diploma or equivalent Shift-times 8-hour shift time 7am-3pm 3pm-11pm 11pm-7am Salary $9/hour - $10/hour Commission available Performance review after 90-day introductory period Annual performance review Benefits Paid time off for part-time and full-time employees $20 weekly stipend to wash in store Location: 1240 Shaver St, Pasadena, TX 77506

Responsibilities

The Advisor is responsible for greeting customers, assisting with machine issues, and handling complaints to ensure a positive experience. Additionally, they perform wash, dry, and fold services while maintaining store cleanliness.