Job description
An exciting opportunity has arisen to join our diverse and friendly Customer Services team. Customer Services is at the heart of Sheffield City Council’s interface with citizens, and we are looking for enthusiastic individuals who are committed to providing an excellent customer-focussed service for the people of Sheffield.
Customer Services deals with a wide variety of council enquiries over the telephone, face to face or online. This recruitment is specifically for Customer Service Advisors to deal with face to face enquiries and other associated, duties which may include back office processing.
You need to be able to respond effectively, efficiently and in a timely manner, to a wide range of customer enquiries and this involves working closely with other teams within the Council and our partners.
You must have excellent written and verbal communication and listening skills and a good level of numeracy. A customer focussed approach to your work is essential.
As you will be required as a regular and intrinsic part of your role, to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English.
You may be required to work from various city centre sites to meet the needs of the service, in particular Howden House. You will be asked to complete your training at Howden full time for an initial number of weeks.
We operate a shift pattern of opening hours between 9am and 5pm, Monday to Friday, excluding weekends and bank holidays.
A full-time member of staff receives a minimum of 25 days annual leave per year (rising to 30 days after 5 years’ service with the Council): part-time leave is worked out pro-rata based on this.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
All successful candidates will be required to complete a Basic DBS Check.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.
We encourage informal enquiries, for more information, please email Sam Williams samantha.williams@sheffield.gov.uk

Please refer the Job description for details