Customer Service Advisor at SouthernCare New Beacon Hospice

Lancing, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

25000.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Analytical Skills, Self-Motivated, Team Spirit, Client Relations, CRM Management

Industry

Description

Job Title: Customer Service Advisor Location: Recorra, Unit 6, 30 Chartwell Road, Lancing BN15 8TU – Reliably commute or plan to relocate Salary: £25,000 per annum Job Type: Full-time, permanent Working Hours: 37.5 hours. Mon-Fri. 9am to 5:30pm – or as the job requires Close date: Please apply before 31st October The Company: Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation. We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business. The Role: Are you a Customer Service Superstar with a heart for our planet? Ready to join a team where your talents are valued, and your efforts make a real difference? If you thrive on delivering exceptional customer service and have a knack for solving problems, then we've got the perfect role for you! As a confident and well-organised Helpdesk Advisor, you'll be the shining light of customer support, providing first-class service to our clients. Whether it's tackling calls or emails, you'll be the friendly voice our customers rely on, addressing issues at source and offering prompt resolution to drive customer satisfaction. Responsibilities: Deal with customer queries via telephone and email including inbound sales queries, client bookings and service requests Contacting clients who have submitted a cancellation to see what can be done to save the account Responding to customer enquiries, taking ownership of a query to ensure it is resolved Build and maintain good rapport with the clients you are working with Deal with simple pricing and invoicing queries Talk to our clients about additional services we can offer when appropriate Logging and maintaining leads and opportunities on CRM About you: Highly autonomous and self-motivated Ability to change approach and personal style to appeal to your audience Contribute actively to maintaining a good team spirit Ability to look for solutions, not problems 1 year customer service experience (Preferred) Excellent analytical skills Benefits: Charity volunteering opportunities and social activities Employee pension scheme and a travel season ticket loan Employee Assistance Programme 22 days’ annual leave Ride to work scheme Dedicated individual training budget Lively, friendly working culture Please Note: Candidates must have the legal right to live and work in the UK to be considered for this role. Please click the APPLY button to submit your CV and cover letter for this role.

Responsibilities

Provide first-class customer support via telephone and email, addressing customer queries and resolving issues promptly. Build and maintain good rapport with clients while managing service requests and additional service offerings.