Why Southwark?
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
What You’ll Be Doing
Southwark Leisure is looking for a Customer Service Advisor to join our centre-based teams across the Borough. Customer Service Advisors go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues.

Key duties are: -

• To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone
• To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner
• To ensure reconciliation of payments is carried out when required.
• To operate the public address systems, telephones & booking system.
• Driving positive change and promoting a proactive, customer-first culture.
• Resolving customer queries and complaints across multiple platforms with professionalism and care.

What We’re Looking For

Key duties are: -

• To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone
• To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner
• To ensure reconciliation of payments is carried out when required.
• To operate the public address systems, telephones & booking system.
• Driving positive change and promoting a proactive, customer-first culture.
• Resolving customer queries and complaints across multiple platforms with professionalism and care

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health conditio