JOB SUMMARY: CUSTOMER SERVICE ADVISOR

As a Customer Service Advisor focused on resolving queries and providing support in relation to deliveries and collections sent by our customers and other depots. You will be the primary point of contact for customers, ensuring a smooth and efficient process for both delivery and collection services along with any other queries that may crop up. You will also be directly involved with the general public and other depots involved in our networks. Your role will involve handling customer enquiries, processing orders, chasing deliveries and collections, and resolving any issues that arise in between. This will be done via phone and email. You will coordinate with customers and depots, manage customer expectations and provide timely updates on the status of their orders. Excellent communication, problem-solving, and organizational skills are essential to ensure high levels of customer satisfaction and operational efficiency. You will also play a key role in maintaining accurate records, managing customer expectations, and ensuring that consignments are completed in a timely manner. Your aim is to provide an outstanding customer experience.

Key Responsibilities:

• Provide accurate information on deliveries, collections, schedules, routes, and prices.
• Handle customer enquiries, complaints, and feedback with professionalism and empathy.
• Process bookings, cancellations, and changes efficiently.
• Resolve service disruptions and coordinate with customers and consignee’s.
• Ensure compliance with safety regulations and company policies.
• Keep customers informed of any delays or changes to services.
• Maintain records of customer interactions and transactions.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts.
• Experience in customer service, ideally within the transport or logistics sector but this is not mandatory.
• Basic knowledge of transport systems and industry regulations.
• Problem-solving and multitasking abilities.
• Familiarity with network systems and computer literate. Training on systems available

This role requires a customer-oriented mindset, adaptability, and a willingness to work in a dynamic, fast-paced environment.
Job Type: Full-time
Pay: £500.00 per week

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Overtime

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Reference ID: Customer service advisor - Liverpoo

• Provide accurate information on deliveries, collections, schedules, routes, and prices.
• Handle customer enquiries, complaints, and feedback with professionalism and empathy.
• Process bookings, cancellations, and changes efficiently.
• Resolve service disruptions and coordinate with customers and consignee’s.
• Ensure compliance with safety regulations and company policies.
• Keep customers informed of any delays or changes to services.
• Maintain records of customer interactions and transactions