Start Date
Immediate
Expiry Date
09 Sep, 25
Salary
500.0
Posted On
10 Jun, 25
Experience
1 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Network Systems, High Pressure Situations, Transport Systems, Interpersonal Skills, Customer Service
Industry
Outsourcing/Offshoring
JOB SUMMARY: CUSTOMER SERVICE ADVISOR
As a Customer Service Advisor focused on resolving queries and providing support in relation to deliveries and collections sent by our customers and other depots. You will be the primary point of contact for customers, ensuring a smooth and efficient process for both delivery and collection services along with any other queries that may crop up. You will also be directly involved with the general public and other depots involved in our networks. Your role will involve handling customer enquiries, processing orders, chasing deliveries and collections, and resolving any issues that arise in between. This will be done via phone and email. You will coordinate with customers and depots, manage customer expectations and provide timely updates on the status of their orders. Excellent communication, problem-solving, and organizational skills are essential to ensure high levels of customer satisfaction and operational efficiency. You will also play a key role in maintaining accurate records, managing customer expectations, and ensuring that consignments are completed in a timely manner. Your aim is to provide an outstanding customer experience.
Key Responsibilities:
Skills and Qualifications:
This role requires a customer-oriented mindset, adaptability, and a willingness to work in a dynamic, fast-paced environment.
Job Type: Full-time
Pay: £500.00 per week
Additional pay:
Benefits:
Schedule:
Experience:
Work Location: In person
Reference ID: Customer service advisor - Liverpoo