THE ROLE

Are you relentless, curious, and customer-obsessed?

WHAT YOU’LL DO…

• You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
• Deliver an excellent service across all channels.
• You’ll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products and services!
• Juggle various systems, both internal and external.
• Take on problems with a “Right First Time” attitude.
• Own challenges and see them through to the outcome.
• Help us get even better at what we do by sharing feedback and ideas for improvement.