Responsibilities & Objectives
· Generate own leads through research and build a pipeline of new business opportunities utilising the company CRM program.
· To contact businesses by telephone to promote product / services. Solicit orders accordingly.
· Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.
· To effectively negotiate prices with customers
· To build a reference portfolio of preferred drivers and vehicles
· Receive orders over the telephone and input into the company computer systems
· Schedule appointments for sales staff to meet prospective customers
· Liaise and negotiate prices with other Speedy Freight branches/drivers and 3rd party drivers
· Understanding and achieving specific targets regarding required margin, costs per mile and utilisation
· Plan and produce effective transport solutions guided by the operating model
· To control resources (vehicles, drivers) ensuring all legal constraints are adhered to (Weight limits, Working Time Directive and EU drivers’ hours regulations)
· Effective management of drivers through on-going communication supplemented by the use of Traffic System analysis screen and tracking systems
· Ensure that housekeeping is completed to the required standards
· Review allocated customers making sure that work is planned to time, and correct
equipment is efficiently utilised
· Communicate with customers and drivers to ensure customer KPI targets achieved and maintained
· To have a working knowledge of the UK highway network and relevant highway standards, including the design manual for roads and bridges (DMRB) and the manual for streets
· To understand and have experience of working with the planning regulatory framework, and knowledge of planning and transport policy as applied to development
· Develop customer relationship via regular telephone communications
· To conduct customer and marketing surveys and further assess the needs of each customer
to ensure the service provided by Speedy Freight remains high
· Contribute to the team performance by sharing and implementing best practice ideas
· To work to deadlines and work independently when required
· Communicate effectively and professionally with all levels of staff and clients
· Flexible approach required to cover on-call rota system
Statutory Duties
· Co-operate with your employer to enable any legal obligations to be complied with
· Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare.
· Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others. · Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake. Safety Equipment Required · Relevant PPE (for customer sites as required) (in the event that site specific equipment is required this shall be issued as required) Interfaces Internal · Liaise with team members, General Manager, Franchise Development Managers, Directors, their direct reports and Employees at all levels within the Company, compliance to HSE legislation and Company objectives. · Directors External · Customers · Suppliers / Drivers · Contractors

Experience

• Recent experience in a similar role
• Strong customer service ethic with negotiation and telesales skills
• Excellent verbal and written communication skills
• Articulate with a confident phone manner
• Good organisation skills with the ability to multitask and prioritise workload
• Ability to source own leads through research

The role is full time Monday – Friday
Job Types: Full-time, Permanent

Experience:

• Customer service: 2 years (preferred)
• Transport: 2 years (preferred)

Work Location: In perso

Please refer the Job description for details