Customer Service Advisor- Spencer Hwy 3PM & 11PM at Laundry-4U LLC

Pasadena, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

10.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Experience, Phone Contact Handling, Active Listening, Customer Orientation, Adaptability, Communication Skills, Presentation Skills, Technology Skills, Multi-tasking, Prioritization, Time Management, Bilingual, Cleaning Procedures

Industry

Description

Description Laundry-4U is looking for an energetic person to ensure that every customer that comes to our store has a wonderful experience. We are a family-owned business that is aiming to improve the experience of doing laundry for all of our customers. Our Advisor will be responsible for greeting customers, assisting customers when issues arise, performing wash and fold service for customers, and performing cleaning duties throughout the day. Laundry-4U is open 24 hours and ready to serve customers! Responsibilities: Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Proven customer service experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of character Excellent communication and presentation skills Strong proven technology skills Ability to multi-task, prioritize, and manage time effectively, bilingual is a plus Maintain store clean by following appropriate cleaning procedures Other duties as assigned. Language: English Spanish Education: High school diploma or equivalent Shift times: 8-hour shift 7am-3pm 3pm-11pm-REQUIRED 11pm-7am-REQUIRED Requirements Retail/Customer Service: 8 months Basic computer skills Communication skills Long periods of standing, kneeling, bending, pulling, or frequently carrying objects of 50lbs throughout the shift. Must be able to stand for 8 hours Must be able to lift 50 lbs. Weekend availability (Saturday and Sunday) Must be 18 or older Must have reliable transportation Other Commission available Performance review after introduction period is met (90days) Annual performance review Benefits Paid time off for part-time and full-time employees $20 weekly stipend to wash in store Location: 6768A Spencer Highway, Pasadena, Texas 77505

Responsibilities

The Advisor will be responsible for ensuring every customer has a wonderful experience by greeting them, assisting with issues, performing wash and fold services, and maintaining store cleanliness throughout the 24-hour operation.