OVERVIEW

Star International are seeking a dedicated and enthusiastic Customer Service Advisor to join our sales and service team. In this role, you will be the first point of contact for our clients and suppliers, providing exceptional service and support. You will dealing with customer enquiries, resolving issues, and ensuring a positive experience in line with Star Internationals service and safety expectations .
The ideal candidate will possess strong communication skills and the ability to prioritise and analyse customer needs effectively.

REQUIREMENTS

• Knowledge and experience of the Marine safety industry or shipping would be advantageous.
• Proven experience in a customer service role, preferably within the Marine or Service industry.
• Proficiency in using IFS or similar CRM software.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team whilst managing expectations of colleagues.
• A proactive approach to problem-solving and customer satisfaction.
• Flexibility to adapt to changing priorities in a fast-paced environment.
• Confident ability to assess situations and provide appropriate solutions.
  If you are passionate about delivering outstanding customer service and thrive in a collaborative setting, we encourage you to apply for this exciting opportunity.
  Job Type: Full-time
  Pay: £25,400.00-£27,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Experience:

• Customer Service: 2 years (required)

Language:

• English (required)

Work Location: In perso

• Respond promptly to customer enquiries via phone and email.
• Liaise with suppliers and build relationships to improve service delivery.
• Provide accurate information regarding products and services.
• Analyse customer issues and provide effective solutions in a timely manner.
• Create and manage sales quotes and purchasing orders
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members throughout the UK branches to enhance service delivery.
• Utilise inhouse systems to track customer interactions and manage follow-ups.
• Identify opportunities for upselling or cross-selling other services to customers.
• Ensure compliance with company policies and procedures.