JOB SUMMARY

Are you passionate about cars and love talking to people? Our busy automotive shop in North Vancouver is looking for a Junior Customer Service Advisor to join our team!
This is a great opportunity for someone who is organized, friendly, and looking to grow in the automotive industry. Whether you’re just starting out or looking to get your foot in the door, we’d love to meet you.

REQUIREMENTS

• Strong background in customer service with excellent communication skills.
• Mechanical knowledge related to automotive diagnostics, vehicle maintenance, and repair processes is essential.
• Experience in upselling automotive services is a plus.
• Familiarity with service writing, auto estimating, and sales within the automotive sector is highly desirable.
• Knowledge of various automotive systems including transmissions, air brakes, alignment, suspension, tire service, diesel engine repair, shocks & struts, and auto body repair is beneficial.
• Ability to handle cash transactions accurately and efficiently.
• A positive attitude with a commitment to providing exceptional customer experiences. Join our team where your skills will be valued, and you can grow within the automotive industry!

PRIMARY RESPONSIBILITIES:

• Answer phones and greet customers with a positive attitude
• Schedule service appointments and manage the calendar
• Provide updates to customers on their vehicle status

SECONDARY RESPONSIBILITIES:

• Assist in quoting and selling recommended services
• Learn and support the service team in day-to-day operations
• Help ensure smooth workflow between the front desk and technicians