USE KNOWLEDGE OF OUR PRODUCTS AND SERVICES TO SELL OR PROVIDE INFORMATION ABOUT AVAILABLE PARTS AND SERVICE OPTIONS TO CUSTOMERS.

· Answering questions about service outcomes and schedule and book appointments, vehicle drop-off, and vehicle pick-up.
· Provide customers with information and advice on warranty protections, potential cost savings.

· Maintain positive customer relationships to ensure repeat business.

• Develop estimates by costing materials, supplies and labour.
• Prepare repair orders (RO) by describing symptoms, problems, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Ensure processes & standards to ensure customer satisfaction and efficient operations are followed.
• Review open and completed jobs for quality control purposes.

REQUIREMENTS AND SKILLS

• Proven work experience as a Service Advisor or similar role
• A strong understanding of automotive technology and the automotive industry
• Proficiency with industry-specific software
• Excellent customer service, interpersonal and communication expertise
• Strong organizational, decision-making, problem-solving and multitasking abilities.
• Strong decision making and excellent interpersonal, and communication skills
• Proficient computer skills.
• Detail oriented
• Class 5 driver’s license (required)
• The ability to communicate with mechanics, customers, and management.
• Maintain automotive records by recording problems and corrective actions planned.
• Previous dealership, parts or automotive experience are assets
  Job Type: Full-time
  Salary: $42,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Weekend availability

All health and safety protocol followed. Sanitization of all high touch surfaces and facility on a regular basis
Education: Secondary School (preferred)
Experience: customer service: 1 year (required, Dealership: 1 year (preferred)

Language:

• English (preferred)

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!
Job Types: Full-time, Permanent
Pay: $18.58-$29.82 per hour
Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Ability to commute/relocate:

• Lac La Biche, AB T0A 2C0: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Knowledge of automotive industry

Education:

• Secondary School (required)

Experience:

• service advisor: 1 year (required)
• Customer service: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

· We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
· Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed.
· Provide Service Technicians with the information required to provide excellent service. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.