Customer Service Advisor (Telco/Mobile) at Focus Group

Wilmslow, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

25000.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Microsoft Office, Technical Support, Account Management, Billing Queries, Relationship Building

Industry

Telecommunications

Description

Customer Service Advisor Zest4 Group Limited | Wilmslow, Cheshire Hybrid Working (1 day WFH after probation) | £25,000 + Bonus + Benefits About Us Zest4 is an award-winning unified communications provider supporting over 600 UK reseller partners. We're passionate about delivering cutting-edge solutions in Business Mobile, Cloud Telephony, Connectivity, IoT, and Cyber Security—and we need talented people to help us do it. The Opportunity We're looking for a Customer Service Advisor who thrives on solving problems and building relationships. You'll be the go-to person for our wholesale channel partners and suppliers, handling everything from account queries to technical support. If you're someone who enjoys variety, loves helping people, and wants to work in a fast-paced, tech-focused environment, this could be your perfect role. What You'll Do Day-to-day, you'll: Be the first point of contact for partner inquiries across phone, email, and our ticketing system Manage in-life account changes—tariff updates, service modifications, billing queries Work closely with our technical, billing, and provisioning teams to get issues resolved quickly Build strong relationships with external suppliers and escalate when needed Keep meticulous records and spot opportunities to improve how we work Become a product expert across our range of telecoms solutions What We're Looking For Essential: Excellent communication skills—both written and verbal Confidence handling phone conversations with customers and suppliers A proactive, solution-focused approach to problem-solving Ability to juggle multiple priorities without breaking a sweat Solid Microsoft Office skills (especially Excel and Outlook) Desirable: Experience in telecoms or B2B customer service (but we're happy to train the right person) Why Zest4? We offer: Hybrid flexibility to help you balance work and life Comprehensive training to set you up for success Real career progression—we love promoting from within A dynamic, supportive team where your ideas matter Competitive benefits package Ready to Apply? If you're looking for a role where no two days are the same and where your contribution genuinely makes a difference, we'd love to hear from you. Apply now and take the next step in your customer service career with Zest4.

Responsibilities

As a Customer Service Advisor, you will be the first point of contact for partner inquiries and manage in-life account changes. You will work closely with technical, billing, and provisioning teams to resolve issues quickly.