Are you passionate about helping people and making a real difference in society?
At Telecare24, we’re proud to provide essential assistive technology that keeps thousands of people across the UK safe and connected. Due to continued growth, we’re looking for an empathetic and motivated Customer Service Representative to join our friendly team.
If you’re searching for a role in a company that genuinely cares for its employees and customers, this could be your perfect fit.

What We Offer

• 20 days holiday, plus 1 extra day for each full year of service
• Bank holidays off – enjoy 8 additional days per year
• Weekends off – we’re Monday to Friday only
• Early finish on Fridays
• Casual dress for a relaxed atmosphere
• Company pension scheme
• Uncapped commission incentives
• Employee discount for friends and family
• Certified training courses to support your growth
• Free on-site parking
• Birthday leave – an extra half day to celebrate
• Access to wellness programs for you and your partner
• Team social events, charity initiatives & celebrations
• Employee recognition schemes

What You’ll Do

• Deliver exceptional service during every customer interaction
• Help customers make informed decisions about products and services
• Update internal systems accurately and in line with GDPR
• Collaborate with other departments to support business growth
• Retain customers and generate leads through personalised solutions
• We focus on quality – Inbound and no call targets, just meaningful service

What We’re Looking For

• People who love connecting with others
• Strong communication and active listening skills
• A caring and empathetic nature
• Minimum 2 years of customer service experience
• Confident using a computer (Microsoft Office experience preferred)
• Self-motivated and able to manage your own workload

Hear From Our Team
“You are more than a number here – you’re an individual with real value.”
“The team spirit is amazing. Everyone lifts each other up.”
“Telecare24 genuinely supports work-life balance. I feel seen and appreciated.”
Apply today and start your journey with a company where your voice is heard, your work is appreciated, and your contribution matters.
Job Types: Full-time, Part-time, Temp to perm
Contract length: 12 months
Pay: From £12.21 per hour

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Ability to commute/relocate:

• Cardiff CF24 5TD: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Deliver exceptional service during every customer interaction
• Help customers make informed decisions about products and services
• Update internal systems accurately and in line with GDPR
• Collaborate with other departments to support business growth
• Retain customers and generate leads through personalised solutions
• We focus on quality – Inbound and no call targets, just meaningful servic