WHAT WE’RE LOOKING FOR

• Experience in customer service or administration (essential)
• Excellent communication skills – both written and verbal
• A confident, professional telephone manner
• Ability to work independently and as part of a team
• Good computer skills, including Microsoft Outlook, Word and Excel
• Experience in housing or property is a plus – but not essential

ABOUT THE ROLE

We’re looking for a Customer Service Advisor to join our Out of Hours Operations Team in Glasgow. You’ll be the first point of contact for customers offering clear, helpful support to tenants, landlords, and letting agents.
If you’re great on the phone, calm under pressure, and love solving problems, this role could be a brilliant fit.
The department is operational from 8am to 10pm Monday – Sunday, and you will be expected to work 35 hours on a rota, working 5 days over 7. We also offer enhanced pay for evening and weekend shifts.

WHAT YOU’LL BE DOING

• Responding to customer enquiries over the phone and by email
• Recording the nature of enquiries to help improve our services
• Working with colleagues to resolve queries quickly and professionally
• Learning our systems and services so you can give accurate advice
• Supporting customers during evenings and weekends on a flexible rota