Customer Service Advisor

at  The Dental Law Partnership

THE DENTAL LAW PARTNERSHIP

The Dental Law Partnership are an award winning leading Dental Negligence solicitors located in Nantwich, Cheshire.
We are recruiting a Customer Service Advisor to join our busy New Business Team. We are looking for someone with excellent customer service skills to join our team whose priority is the capture, management and retention of new clients.
This role is full time Monday-Friday covering shifts between 8am - 9pmwith some possible weekend working. Comprehensive training will be provided at our offices in Nantwich Cheshire, with the possibility of work location flexibility for successful candidates once training targets have been met.
This role offers a starting salary of £30,000 per annum plus team and company bonus schemes, 31 days holiday a year including bank holidays and Christmas closure, with the option to buy an additional 5 days and a contributory pension scheme.
Full training will be given

SKILLS

• Experience of dealing with customers by phone, email and/or in person
• Ability to communicate clearly, openly and effectively with clients and colleagues.
• Proficiency in handling multiple enquiries and managing own time to ensure all enquiries fully pursued.
• Ability to develop and maintain professional relationships.
• Good level data input, data management and word processing skills
• Close attention to detail and high degree of accuracy
• GCSE Maths and English grade C or above
  *

• Delivery of first-class customer service
• Working as a member of the New Business Team to answer all calls, emails text and web enquiries as quickly as possible.
• Conduct of Live Chat service
• Follow up of new enquiries and gathering of relevant information.
• Obtaining all relevant details of a prospective client’s claim to allow the claim to be assessed.
• Processing claims and communicating with clients though the initial assessment phase
• Optimising retention of new clients through effective communication
• Collating and sending of CFA documents to clients
  *