Customer Support Advisor – hybrid
Nottingham, NG6 | Permanent
As a Customer Support Agent, your primary focus will be on providing exceptional customer experiences. Your responsibilities will include promptly addressing inquiries, resolving issues proactively, and ensuring customer satisfaction.
You’ll be joining a fun, engaging and friendly team. There is lots of practical training and long-term career development in this company.
You will engage directly with customers (Direct to Consumer) through multiple channels, such as emails, direct messages, live chat, inbound and outbound calls, as well as social media interactions.
Your role is crucial in maintaining positive customer relationships and upholding the reputation of the company through effective communication and problem-solving skills.

WORKING HOURS:

In the team, we value flexibility in working hours. With a standard week comprising 37.5 hours, we require a versatile approach to shift patterns. The center operates from 7 am to 7 pm, seven days a week.
The typical shift pattern entails working one weekend out of every three and finishing at 7 pm once a week. Additionally, you’ll have the opportunity to work from home for two days, enhancing work-life balance.
We’re seeking an individual passionate about providing exceptional customer service, ensuring every customer receives a first-class experience. If you have a passion for working with animals, this role might be the perfect fit for you.

SKILLS NEEDED:

• Demonstrable ability to communicate effectively with different people, to be clear, articulate, and straightforward, but also warm and friendly, and solutions orientated
• Strong use of verbal and written English language – a lot of communication will be digital so good use of spelling and grammar
• Ability to listen, build rapport to and empathise with all kinds of different people.
• Ability to accurately read, understand, and input data / orders.
• Able to work from the Nottingham office
• Passionate about working with animals and have an interest in animal health

Benefits:

• Extensive health care cover including full cancer coverage and a choice of hospitals or consultants (AXA top package)
• £250.00 learning budget for courses, books, or other self-learning activities
• Regular team events from Axe throwing, crazy golf, to cocktail making
• Casual dress
• 33 days’ holiday per year
• Your birthday off or a different day if it falls on a non-working day
• Ability to sell any unused holiday back at the end of the Holiday Year (maximum 1 working week)
• Free Onsite Parking including electric charging

Contact Joel Fletcher at Prescient Group
If you meet the criteria above, send us your CV. We receive many applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we will contact you and manage your data according to the guidelines of GDPR
Job Types: Full-time, Permanent
Pay: £24,500.00-£25,500.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Flexitime
• Weekend availability

Experience:

• Customer service: 1 year (required)

Work Location: Hybrid remote in Nottingham NG6 8Y

• Responding to customer queries and resolving issues.
• Accurately amend customer orders and account information.
• Capture data from inquiries and record information via the CRM
• Work as part of a team to identify customer pain points and feedback to the relevant department.
• Build relationship with customers
• Brand ambassador