Customer Service Advisor

at  Think Specialist Recruitment

We are recruiting for a B2B Customer Service Advisor to join a leading organisation based in the Watford area. Due to growth within the business, our well-established client has an exciting opportunity for a Customer Service Advisor to join their team. This is a long-term temporary position that may develop into a permanent role.
As a Customer Service Advisor you will be the first point of contact for the business, answering a wealth of enquiries from clients in relation to product supply and installation.
Free on-site parking and hybrid working.
Monday - Friday 08:30 - 17:30
Hourly rate based on the salary of £27,000

Duties:

• Managing inbound enquiries via phone and email
• Updating customer information on the CRM system
• Relaying information to customers with regards to delivery time, product availability, and shipping information
• Resolving invoices and payment issues
• Order processing and returns processing
• Qualifying claims and forwarding cases to the warranty department

Candidate Requirements:

• Strong communication (both written and verbal)
• Comfortable with Microsoft packages and CRM
• High attention to detail
• Enthusiastic and willing to learn
• Salesforce experience is preferred
• Able to work in the Watford office

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

• Managing inbound enquiries via phone and email
• Updating customer information on the CRM system
• Relaying information to customers with regards to delivery time, product availability, and shipping information
• Resolving invoices and payment issues
• Order processing and returns processing
• Qualifying claims and forwarding cases to the warranty departmen