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Customer Service Advisor at Tildenet Ltd

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 27

Salary

40000.0

Posted On

10 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description

Acting as the primary point of contact for customers throughout their installation process
Providing a professional, friendly, and solution-focused service at all times
Making regular outbound calls to customers and installation teams to provide updates and resolve any issues
Working closely with Project Managers to ensure projects remain on track
Updating and maintaining customer records accurately within the CRM system
Monitoring installation progress and ensuring any concerns or complaints are addressed promptly
Supporting the achievement of departmental and individual performance targets
Contacting customers regarding outstanding payments once work has been completed
Assisting with customer complaints and helping to deliver effective resolutions
Maintaining reports, trackers, and internal systems to ensure all information is up to date
Communicating confidently via telephone, email, and written correspondence
Providing support to colleagues and covering responsibilities when required
Representing the business in a professional and positive manner at all times

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Responsibilities