Customer Service Advisor,from £25,500, Burgess Hill, West Sussex, 8:30am-5:30pm, Full time, Permanent, 20 days holiday + bank holidays + birthday off, Healthcare scheme after 1 year, Pension, Training & development opportunities

REQUIREMENTS

Applicants should have previous experience in a customer service or client-facing role and demonstrate excellent written and verbal communication skills. A professional, flexible and proactive approach is highly desirable, alongside the ability to manage multiple priorities. Strong administrative skills, problem-solving ability, and a team-oriented mindset are also essential.
Competence in Microsoft Office (Excel, Word, Outlook) is highly desirable, as is a minimum of GCSE Grade C or above in English and Maths (or equivalent).
This role could suit someone who has worked as a Customer Support Advisor, Client Relationship Coordinator, or Sales Administrator.

We are seeking a professional and customer-focused Customer Service Advisor to join a dynamic Client Services team within a well-established company specialising in the manufacturing of vehicle livery. Based in Burgess Hill, this permanent full-time role is key to delivering exceptional service to both new and existing customers, ensuring a smooth and positive client journey from enquiry to after-sales support.

Reporting to the Client Services Manager, the successful candidate will be the first point of contact for client communications, process crash part orders, and contribute to customer satisfaction and retention.

• Act as the first point of contact for customer enquiries, ensuring prompt and accurate responses
• Promote company services and recommend relevant products where appropriate
• Process crash part orders accurately and efficiently
• Resolve customer issues and enquiries via phone and email in a professional and timely manner
• Liaise with internal departments to align customer expectations with production timelines
• Complete documentation accurately and follow internal procedures
• Conduct post-installation follow-ups to ensure satisfaction and manage feedback
• Handle online orders and provide ongoing service support
• Maintain current knowledge of company products and services (training provided)