ABOUT US

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
Useful links:
Trustpilot ¦ Glassdoor

KNOWLEDGE:

• Set policyholders accurate expectations for their claims journey.
• Identify any potential fraud triggers.
• Complete all relevant steps when setting up claims.
• Become knowledgeable in our policy wordings between the Bronze, Silver and Gold.
• Understanding what other departments do and able to assist that team.
• Having a full understanding on TCS with Tasks, instructions, how to log complaints and set reserves etc…
• Having a full understanding as well as providing assistance with our customers on the portal and EFNOL online system.

KEY REQUIREMENTS

• At least 2 years experience in a Customer Service role.
• Previous claims experience is desirable but not essential
• Ability to take on increased ownership and responsibility when necessary
• Helpfulness and a passion for customer service

ABOUT THE ROLE

We are looking for an enthusiastic and customer-focused Claims Advisor to be the first point of contact for policyholders reporting a claim. In this role, you will gather key details, check policy coverage, review supporting documents, and ensure all necessary information is collected before passing the claim to the next stage. Strong communication, attention to detail, and the ability to provide a seamless customer experience are essential.
This is a fantastic opportunity for someone who is highly motivated, empathetic, and passionate about delivering excellent customer service.