FULL TIME, PERMANENT WORKING 37.5 HOURS PER WEEK ACROSS MONDAY - SUNDAY BETWEEN 8AM - 8PM. WE MAY HAVE OPPORTUNITIES FOR PART TIME WORKING, SO PLEASE SPECIFY THE HOURS YOU CAN WORK ON YOUR APPLICATION.

Join our team at Tructyre and put your customer service skills to work in a role where every call matters.
We’re looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

• Taking inbound customer calls and creating work requests.
• Making outbound calls to depots to schedule jobs and provide updates.
• Producing accurate invoices using our internal systems and customer platforms.
• Resolving queries and complaints with ownership and urgency.
• Communicating across phone, email, and customer portals.
• Meeting individual and team KPIs such as call handling, accuracy, and productivity.